• Take ownership of and drive the resolution for a high volume of support escalations (Level 2).
• Act as the main point of contact for escalations and prepare Scope of Work (SOW) before dispatching technicians.
• Independently investigate hardware and software issues, perform advanced troubleshooting of external players, SoC and LED screens, and manage firmware updates.
• Actively contribute to improving our processes by creating and updating clear technical documentation to support the team.

Please note that your work schedule will be Tuesday to Saturday, 9:00 a.m. to 5:00 p.m., upon completion of your training period.

Technical Skills

• Hands-on experience troubleshooting digital signage hardware (media players, commercial screens, SoC).
• Solid understanding of networking principles (TCP/IP, DNS, DHCP).
• Direct experience with digital signage software (e.g., MagicInfo, Navori) is required.
• Minimum of 2 years of experience in an advanced technical support role (Level 2).
• Fluency in French and English (written and spoken) is essential.

Soft Skills

• Exceptional organization and thoroughness: You know how to structure your work to ensure flawless tracking of every case, even when requests are numerous.
• High degree of autonomy and proactivity: You are able to take initiative and work effectively with minimal supervision, taking full ownership of your cases.
• Remarkable adaptability: You are comfortable in an environment where priorities change quickly and you know how to adjust your focus with ease.
• Excellent stress and priority management: You can handle a large number of simultaneous requests without losing sight of the details, maintaining a calm and methodical approach.
• Strong analytical skills and a desire to learn and master complex technologies.

• A cool office in Montreal with the flexibility to work from home on Fridays
• Stingray café with breakfasts, lunches and snacks offered every day
• A subsidy for your OPUS card to make your commutes easier
• Shares purchase plan (with a contribution from Stingray)
• Full access to the Dialogue virtual healthcare platform
• Free fitness classes offered weekly
• Access to private consultations on nutrition and wellness
• Free language classes, training and access to the latest AI technologies and platforms to boost your productivity and creativity
• Summer hours
• Milestones celebrated with our loyalty program
• 5@7 and vibrant social events
• And much more!

We leverage AI‑supported tools to assist with the initial review of applications. These tools do not replace human judgment—final decisions are made by our recruitment teams.

Montreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunch time.

Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company. 

Not the job for you? Go to jobs.stingray.com to consult other available positions and learn more about Stingray, we’re always on the lookout for new talent.