• Manage and respond to technical support requests from our Montreal head office and all Stingray satellite offices (travel possible 2–3 times per year) 
• Analyze and resolve hardware and software issues across various platforms and technologies, including meeting room equipment (videoconferencing) 
• Install, configure, maintain and upgrade employee workstations, laptops and phones 
• Create and update technical documentation 
• On-site work 4 days/week, up to 5 days depending on business needs or events 

• Technical diploma (DEC) or AEC in computer science 
• 3+ years of relevant experience in an equivalent role 
• Solid experience installing, configuring and maintaining desktops, laptops, printers, IP phones and audiovisual equipment 
• Proficiency with Microsoft Windows and macOS operating systems 
• Proficiency with the Office O365 suite 
• Good knowledge of Active Directory (groups, users, objects) 
• Fluency in French and English, both spoken and written, in order to support teams in Montreal and at our satellite offices 
• Excellent interpersonal skills 
• Organized, autonomous and self-motivated 
• Able to see objectives and initiatives through to completion 
• Comfortable in an informal, fast-paced work environment 
• Able to identify and defuse situations requiring urgent attention 
• 24/7 technical support schedule shared across the team, occasionally requiring after-hours interventions 

• Good knowledge of device management tools such as Intune and JAMF 
• Scripting knowledge (PowerShell) is an asset 
• Knowledge of security and networking concepts and troubleshooting tools 
• Experience in a technical helpdesk environment and with a ticketing system, e.g. Jira, ServiceNow, Remedy, ZenDesk (Jira knowledge an asset) 

• A team of 8 IT enthusiasts (including the IT procurement team) 
• We work collaboratively and have fun doing it, supporting Stingray’s operations 

• A cool office in Montreal, just steps from the Old Port and the Lachine Canal bike path 
• Stingray café with breakfasts, lunches and snacks offered every day
• A subsidy for your OPUS card to make your commutes easier
• Shares purchase plan (with a contribution from Stingray)
• Full access to the Dialogue virtual healthcare platform
• Free fitness classes offered weekly
• Access to private consultations on nutrition and wellness
• Free language classes, training and access to the latest AI technologies and platforms to boost your productivity and creativity
• Summer hours
• Milestones celebrated with our loyalty program
• 5@7 and vibrant social events
• And much more!

We leverage AI‑supported tools to assist with the initial review of applications. These tools do not replace human judgment—final decisions are made by our recruitment teams.

Montreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunch time.

Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company. 

Not the job for you? Go to jobs.stingray.com to consult other available positions and learn more about Stingray, we’re always on the lookout for new talent.