At Stingray, creativity, collaboration and innovative technology are the pillars of our DNA. Are you ready to rock your career by joining a growing company, a team of music enthusiasts in a stimulating and fun work environment?
Our Customer Support team is currently seeking a Customer Support Specialist who will impress Stingray Business clients by swiftly addressing queries and resolving Level 1 technical issues in a friendly yet professional manner. If you are a dedicated professional who is solution-oriented and eager to make your mark with an industry leader, we want to meet you!
Your day-to-day
- Handle first level support calls and e-mails from commercial clients, providing timely and effective solutions
- Guide clients through various technical tasks related to audio, music, and digital signage systems
- Deliver a dynamic and personalized multichannel customer experience (phone and email), ensuring that Service Level Agreements are met and maintained
- Create work orders for service visits, product shipments, etc.
- Coordinate customers’ service requirements with other appropriate departments as necessary
- Communicate solutions, successes, and opportunities to enhance our services, processes, and client improvement requests
- Assist with managing seasonal-related requests (Holiday programming/custom messaging)
Your qualifications
- Written and spoken proficiency in English
- Over 2 years of professional experience in customer service, with a preference for experience in a technical support role (B2B experience is a plus)
- Solution-oriented and an ambassador of change management
- Committed to continuous improvement and learning opportunities
- Creative thinker who can think outside the box
- Strong empathetic team player with the ability to multitask effectively
Please note that the department operates from 8 AM to 8 PM Eastern Time on weekdays, and from 9 AM to 5 PM Eastern Time on weekends and holidays. You will be required to work evenings and on certain holidays.
Life at Stingray
- A cool office space in Mexico City
- Statutory benefits
Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company.
Not the job for you? Go to jobs.stingray.com to consult other available positions and learn more about Stingray, we’re always on the lookout for new talent.
Apply now
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