Stingray Logo

Department Customer Service
Location Mexico City

At Stingray, creativity, collaboration, and cutting-edge technology are the pillars of our DNA. Keen on joining a team of tech-savvy music lovers in a stimulating and fun work environment?    

Our Mexico team is currently looking for a Customer Support Agent to provide our clients world class support.

If you are a customer-oriented team player and you are looking to make your mark with an industry leader, we want to hear from you!

Your day-to-day

  • Answer first level support calls and emails from clients and offer a suitable solution
  • Guide and troubleshoot with the clients through diverse technical tasks such as audio connections and / or digital signage
  • Ensuring the SLA agreements
  • Create work orders for service visits, product shipments and replacements
  • Coordinate customer´s service requirements with other appropriate department as necessary (programmers, KAMS, warehouse, technicians)
  • Communicate solutions, successes, and opportunities to improve our services
  • Make the client feel comfortable with the service
  • Daily monitoring status of every network

Your qualifications

  • Fluent English (spoken and written)
  • Over 2 years of professional experience in customer services
  • Solution and customer oriented
  • Invest in continuous improvement and learning opportunities
  • Strong team-player
  • Ability to multi-task
  • Excel / Sales Force knowledge
  • Multitask skills
  • High school certificate (Minimum)
  • Basic knowledge about digital signage and audio connections

Life at Stingray

  • A cool office space in Mexico City 
  • Statutory benefits
  • Free English classes

Montreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. 

Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company. 

Not the job for you? Go to jobs.stingray.com to consult other available positions and learn more about Stingray, we’re always on the lookout for new talent. 

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