At Stingray, creativity, collaboration and innovative technology are the pillars of our DNA. Are you ready to rock your career by joining a growing company, a team of music enthusiasts in a stimulating and fun work environment?
We are looking for an full time IT Technician to join our Helpdesk team. This position reports to the IT Operations Manager.
If you are passionate about technology and have customer service at heart, we need you!
Daily
- Manage and respond to all technical support requests from head office in Montreal and all Stingray satellite offices
- Analyze and resolve hardware and software issues on different platforms and technologies, including meeting room hardware (video conferencing)
- Install, configure, maintain, and upgrade workstations, laptops, and phones for current and new employees
- Create or update technical documentation
Qualifications
- Technical diploma or AEC diploma in computer science (or equivalent work experience) 3+ years of relevant experience in an equivalent position
- Expert in the installation, configuration and maintenance of desktop computers, laptops, printers, IP phones and audio-video equipment in meeting rooms
- Proficiency in Microsoft Windows, MacOS and Office 365 suite operating systems
- Knowledge of scripting (PowerShell)
- Good knowledge of Active Directory (GPO, object management)
- Experience in a helpdesk environment and with a ticket management system
- Experience with physical, virtual and cloud environment
- Knowledge of security concepts, networks and troubleshooting tools
- Excellent oral and written communication skills in English and French (Spanish an asset)
- Excellent interpersonal skills
- Organized, autonomous and motivated
- Be able to complete projects
- Comfortable in a fast-paced, informal work environment
- Identify and defuse situations requiring urgent attention
- 24/7 technical support schedule shared with the entire team in place and occasionally requiring interventions
What is the team like
- Team of 5 IT enthusiasts
- We work collaboratively and having fun to support Stingray operations
- Face-to-face work 3 days / week up to 5 days as needed
Life at Stingray
- A cool office in Montreal
- Flexibility to work from home for a maximum of 2 days per week, depending on needs
- Share purchase plan (with a contribution from Stingray)
- Access to virtual healthcare
- Stingray café with breakfasts and snacks offered every day
- Free fitness classes offered weekly
- Access to private nutrition & wellness advising
- Free language classes
- Discounted lunches from local restaurants
- Summer hours
- Milestones celebrated with our loyalty program
- 5@7 and vibrant social events
- And much more!
Montreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunch time.
Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company.
Not the job for you? Go to jobs.stingray.com to consult other available positions and learn more about Stingray, we’re always on the lookout for new talent.
Apply now
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