At Stingray, creativity, collaboration and innovative technology are the pillars of our DNA. Are you ready to rock your career by joining a growing company, a team of music enthusiasts in a stimulating and fun work environment?
We are currently looking for a Customer Service Technician – Digital Experience to join our Toronto team. This position reports to the Key Account Manager & Sales Engineer.
Your day-to-day
- Respond to customer queries in a timely and accurate manner, via email or phone
- Monitor deployed devices via remote management software (LogMeIn, TeamViewer, etc.)
- Decipher issues reported by customers to select and reply with the most appropriate response to quickly resolve issue
- Analyze and report on issues to be escalated to Support Level 2, Content or Delivery Teams
- Technical Troubleshooting. Assist customers with technical issues and provide step-by-step solutions
- Maintain a record of customer interactions and technical issues. Update our internal databases with information about technical issues and useful discussions with customers
- Maintain strong relationships with clients and understand their needs / concerns
- Stay updated on new products/features and incorporate this new knowledge in your support for customers
- Develop and maintain relationships with contractors, construction management firms, etc. as it relates digital signage installation services
- Coordinate with customer support technicians to ensure that all projects and goals are delivered on time
- Assist field technicians remotely with configuring and troubleshooting newly deployed devices and verify functionality based on standards set by clients
Your qualifications
- 2-4 years of proven experience in IT support or similar role
- Knowledge of digital solutions processes (deployment, software, hardware)
- Experience with digital signage systems and audio/music technologies
- Excellent communication skills, both written and verbal
- General understanding and knowledge of support ticketing systems
- Ability to work nights, weekends and during the holidays on occasion
- Ability to manage stress and maintain positive attitude during peak business periods
- Possess a willingness to learn and apply new skills taught on the job
- Bilingual (English & French) an asset but not required
Life at Stingray
- Hybrid work model
- Share purchase plan (with a contribution from Stingray)
- Access to virtual healthcare
- Discounted access to local gym
- Free on-line fitness classes offered weekly
- Access to private nutrition & wellness advising
- And much more!
Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company.
Not the job for you? Go to jobs.stingray.com to consult other available positions and learn more about Stingray, we’re always on the lookout for new talent.
Apply now
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